Outsourcing can be a more cost-effective solution to hiring and maintaining an entire call center workforce in-house. It reduces costs associated with staffing a segment of call center agents (as the external service provider handles their own agents). It also reduces infrastructure and overhead costs as external service providers utilize their own call center software, servers and telephony.
Finally, it turns a significant fixed cost into a variable cost: skilled labor is there when you need it, and not costing you a pretty penny when you don’t. Taken together, these can add up to huge savings and significantly improve your bottom line.